. 1. e. This is my BQM. Virgin Media Ireland provides answers to all your slow speeds questions here. 8 -t screenshot I couldn't identify any specific reasons why this starting to happen. Slow internet connection problems can be frustrating, so we’re here to help you get things back up to speed. Volt M250 with a Hub 3 in modem mode using an Asus RT-AC86U router. Broadband, Phone & TV bundles from £31. As of the latest report, BT Full Fibre broadband has the lowest latency, with an average ping of 6. ISPreview has published a response. I'm relatively new customer to VM, having only had my broadband installed on 7 November. An extra 2GB of mobile data if you have broadband issues. Broadband speed statistics found those with speeds in excess of 1GB typically. I have tried everything, buying a different router, plugging into the router, changing the SIP ALG settings on the new. 8. If needed you can book a technician, order a replacement WiFi Hub, or. Goulceby, Martin, Timberland and Belton are four of the latest areas to gain full-fibre via the Quickline roll-outs in. I have exhausted every bit of trouble shooting under the sun so I am making this post to ask if anybody else. 1) 5. 8. Hi, we've been experiencing high latency spikes and small outages for the last couple of months since roadworks started popping up here from another ISP installing FTTP. I've been using net meter and ping test which. The blackouts occur usually twice a week. This includes their 300Mbps, 145Mbps, and 67Mbps plans. Select ‘Virgin Mobile Home Internet’ . I advised a staff member on here via PM and the response was thus: ” I've had a look on the system and cannot see anything affecting the service down the line. The estimated repair time is now: 01/11/2022 12:40:00. 40 and choose up to . This means that nearly 99% of the area is on Virgin and it is very obvious with the performance we get. For the last couple of days I've noticed high latency as you can see by the BQM. 350mb, HUB3 in Reading area. It appears to be a due to a routing choice which appears to go via US servers. The connection is terrible, I sound like a robot, the call drops etc. Hi RyqnT, Thank you for reaching back out, sorry to see you are still facing Latency issues and are unable to game, I have had another look our end and as advised cannot see any issues, I can see you do have a technician booked, please let us know how the appointment goes, if you do have any further issues in ther meantime, please do not. 9 out of the 30 customers on that specific cabinet were due a. Can anyone help, My son is the gamer, Has a gaming PC, Virgin router in modem mode and netgear wit ethernet wired to PC, The service is appalling, Every day it just drops out mid game, The lag and ping are impossible and if this continues I am going to have to switch providers because this has been. Mobile Your Account. Hi @Corderz, thanks for your post although I'm sorry you're having connectivity issues. I've been having packet loss/latency issues for the past 4 months now and there are also times where the internet just cuts out and stops working along with the WiFi. The minimum latency is a flat line, or thereabouts, and the average latency is only minimally higher than the minimum latency. It takes absolutely ages to connect to any website such as a simple google search, video calling is painful and working from home is making the situation so much worse. 150 or just allocate as they are currently. For really good games playing you do need a ethernet connection. Only the last couple months have I noted an issue. I'm sorry to hear about the issues with the latency. Previously with NTL, Virgin Net, Cabletel, Cable Online. Need to contact Virgin Media Customer Services? Call: 0345 454 1111 WhatsApp: 07305327112 Members Online. Rang 150 at 3. These are some of the logs. A Virgin Media spokesperson told ISPreview. Turn the hub back on by turning the A/C power switch into the on position (with the “I” pressed in). _____ If you haven’t already, set up a free, secure and “offlsite” - “Broadband Quality Monitor” to continually monitor the state of your connection and record any true network dropouts , latency issues, packet drops, etc - it will thus allow you to. on 17-01-2023 14:03. Virgin Media and its ADSL broadband problems Friday, November 9, 2007 12:05 PM; 29 comments; It is quite revealing that independently of each other both ISPreview and thinkbroadband both featured an article voicing concern over the rise in complaints from Virgin Media ADSL customers. Update 4:55pm The original article was drafted at midday and shared with Virgin Media to give them some time to respond prior to publication which they have done. In computer networking, latency is an expression of how much time it takes for a data packet to travel from one designated point to another. 1 (Cloudflare DNS) has quadrupled to 45-65ms . 24-02-2023. . Browse. This makes it difficult for WFH during the day and gaming in the evening. These are today's prices, but providers often increase prices in line with inflation plus a set % during the contract. Black Friday sale ends on 27th November. Unfortunately it has made no change to the latency issues we are seeing. Step 3 - where the webpage downloads the requested data onto your device - is measured by. The unaffiliated community for Virgin Media subscribers to discuss broadband, TV, phone and mobile services. 331000000. I’ve managed to resolve the issue myself however using a spare signal booster thing I had spare from a previous VM installation. The biggest single increase occurs between 150-249Mb and 249-99Mb, with prices rising 55%, from £21. 1 router mode or 192. Re: High latency. Tap on "More" in the bottom of the screen, then ‘Add new SIM’ . Also. Here’s how to do it: On the back of your hub, turn the A/C power switch into the off position (with the “O” pressed in). Depending on an user, the reported slowdowns are to between 10Mbps and 2kbps (!) speed measured through. 1 channels, this frequently gives great bandwidth in terms of file transfer rates, but at the cost of jitter and latency. Entertain me; Broadband Deals. Re: High latency spikes. 0. Please help. Here is an image of the BQM for the new Hub 5 (the BQM hasn't been running for that long currently). Hi Kath, Thanks for the response, Chris and Kain have been responsive and I'm grateful to them getting back to me. As well as trying the “check service,”Area status webpage" (link at top right of this forum), also try the “free & automated” Service Status number - 0800 561 0061 - which usually gives the most. 42. 3 5120 64 qam 2 5 49600051 41. 9. The latency test I was doing was on the Virgin app to my mobile phone. A neighbour has a BQM monitor set up and they are connected to the same FTTC cabinet but their graph looks far better than mine (not perfect but better). risc19. 3. Latency is a synonym for delay. 5 weeks (coincidentally, since VM completed essential maintenance in my local area) I have been experiencing packet loss, constant lag spikes and high latency. 3. This is known as round-trip time (RTT). Please see link below for a 24 hour snap shop. 8. Download and upload - 5057307. Personally I think the issue requires a engineer visit to finally fix a issue that has been going on for years. thanks for your post and I'm sorry to hear of the recent issues, and your desire to leave Virgin Media after 20+ years. Evening latency rises point to problems with Virgin Media again Wednesday, November 7, 2012 1:36 PM; 21 comments; Running a broadband provider and having zero faults is an impossibility, but recently Virgin Media appears to be having more than its fair share of problems. 0 and 3. Initially, I thought it was a one-time thing, but after it kept happening for a couple weeks, I called customer support. Better upload speeds on Openreach FTTP packages, Virgin Media currently has Gig1. I appear to be having latency issues and dropping some packets, a traceroute shows a 15-20ms delay at the sotn-core-2a-xe-816-0. The terms “bandwidth” and “latency” describe an amount. The latest update we have is: This problem should now be fixed. Wholesale – (up from 42,243,400). The minimum latency is a flat line, or thereabouts, and the average latency is only minimally higher than the minimum latency. @Ruth256 wrote: Often, a weak wirless network can be the cause for an elevated ping on PS5. A bit annoying because the whole point of Virgin replacing the hub was to help aleviate latency issues so I've actually not noticed the slightest bit of difference due to how the Hub 5 works! Haha I'm on the M125 package. 1. Compute Engine only allows network traffic that is explicitly permitted by your project's Firewall rules to reach your instance. And the average latency to the Hub is as good as you will get on Virginmedia - better than many. Rang up virgin media loads of times but they don’t want to know. 8 million premises since it began some years ago (c. Clearly shows lag spikes occurring. 397 ms. 168. my broadband speed is up and down like a yo-yo paying for 500 mb I can some time get about half that, massive latency issues playing game, getting to the point why I even have the internet, phone virgin you get the same script over and over again they say to reset hub then wait 72 hours it’s a joke I just want to book an engineer something. I've tried resetting the router and it hasn't changed anything. 1. It’ll check for connection issues affecting your broadband status, problems with Virgin Media TV performance, or. 4gz frequency. A network with high latency means slow response times and creates a negative user experience. We're rolling out a new ultrafast, ultra-reliable, full-fibre broadband network across the Southwest. QuickStart, set up and connections. The wifi is generally smooth, however, I have an issue: I am using a few video games as references because I am having trouble laun. If needed you can book a technician, order a replacement WiFi Hub, or chat to one of our team. When considering what internet speed you need for smooth online gaming, faster broadband speeds are better. The speed at which a file downloads to your computer or other device is called the 'bandwidth' or 'broadband speed', and is not to be confused with latency. In comparison, M250 broadband and phone costs £40, and M250 broadband-only costs £30. It said they are working on it (intermittent issues) and a fix is estimated to be done by 19/07/2023 at 11:00 GMT. Latency is getting worse everyday. Unfortunately since Monday the high ping spikes and low latency issues returned (BQM below). Broadband ISP Virgin Media (Liberty Global) appears to have expanded last year’s DOCSIS 3. Submit. After complete loading, the tool will show the results, and you will be able to know the speed and quality of your Virgin internet connection. Hi, I've been experiencing very. e. Thanks for your post regarding your broadband issues, and we are sorry that you are not having the best of time with your service 😓. Virgin Media Community: Broadband: Networking and WiFi: Packet loss and high latency. virginmedia. 0 (SuperHub v3) wireless router in order to fix the long running latency bug on the Intel Puma 6 chipset. Rebooting. I base this on the very high latency that magically improves at 12:30am - a classic symptom. . Black Friday sale ends on 27th November. internet issues in B11 3AY. Open a web browser and go to 192. I have a Hub 3 hard wired to pc and new PS5. When you download anything – even just a web page – you are sending a request to a remote server. Hey good people of Reddit! Over the last couple of weeks I have been having issues with my Virgin Media broadband. High Latency after a few hours. just general stuff. Fast forward 2 months and I’ve had. Rang up virgin media loads of times but they don’t - 5211531 - 2. . However the TB. The major distinction between jitter and latency is that latency is defined as a delay via the network, whereas jitter is defined as a change in the amount of latency. For the last few weeks I've been having intermittent issues with latency spikes and packet loss. This is just a technical te. The main problem is that during this period of slow upload, any attempt to upload something results in massive latency spikes or a complete disconnect. Try a 60 second factory pinhole reset as below; Remove any ethernet cables from the Hub and hold the pinhole reset switch for 60 seconds. The latest broadband statistics show that Virgin is the best internet service provider when it comes to both download and upload speeds, with speeds of 97. Has anyone seen similar issues in the london area? Poor Routing: (Paperspace Amsterdam - traceroute 74. 18 months. I have had these issues since the day i got the broadband installed, Over 5 months ago. Simply saying, ‘oh your ‘whatever’ level is this, so you will have problems’, is just never right!. One suggestion is to go into the admin on your hub > Advanced Settings > Wireless Signal, then change your wireless mode on 2. Speed tests over wired connection show varied results (screenshots below from speedtest and thinkbroadband - the first thinkbroadband result was before I started to monitor the broadband). However your problem looks to be over utilisation at peak hours and there is no immediate fix for this. Virgin Media O2 has apologised after thousands in the UK reported they were unable to access the internet for the second time in one day. Best Ultrafast Broadband. I've never got the full service I pay for with Virgin Media but things have taken a turn for the worse. which increase the cost of broadband contracts by the. 8. Cambridge speed and latency issue. Hi all, I've been having intermittent issues with my virgin broadband for quite some time now, however now that I'm working from home it's getting hard to ignore them any longer. (I know that VM only. packet loss. particularly with speed and latency. For some reason I am experience major latency/ping issues. This is why I gave up and left them after 15+ years, their download speeds great but massive latency issues pretty much all the time so I'm on fttc now at a quarter of the speed but with excellent latency which im happy about. I and my sister both have the Surface Pro 4/5 Laptop, of course, made by Microsoft. In the WiFi Properties dialog, go to the Networking tab, select Internet Protocol Version 4 (TCP/IP4), and click on Properties. Internet speed test results can help you find and address potential connection problems, such as fixable WiFi blackspots. Well-informed. They weren't helpful and told me they would monitor my broadband over. Flag for a moderator. net and and a 45-51ms delay at host-62-254-42. within Virgin's). on 25-11-2021 20:07. I have had the same issues with the router constantly dropping out and saying you need to check your connections which are all fine, and constantly having to reset my router, which means you lose your passwords for everything connected to it. Frequently (every few minutes) throughout the day, I suffer form periods of high latency and large packet loss. Channel Frequency (Hz) Power (dBmV) SNR (dB). A number of Virgin Media’s UK broadband ISP customers have been left frustrated after they were promised the provider’s latest Hub 5 router (Sagemcom F3896LG-VMB) with their package, but instead ended up being sent an inferior Hub 4 (Arris TG3492LG-VMB) and with no clear promise to rectify the issue at a later date. Quarterly UK Customer (Connection) Figures – Q1 2022 5,595,800 Fixed Broadband – (down from 5,596,800 in Q4 2021) 42,721,500 Mobile inc. Latency issues with Intel's Puma 6, used in gigabit broadband modems, have yet to be resolved for Virgin Media customers using the UK company's superhub 3. 168. Optimise your display with auto low latency mode: Check your settings. You’ll also get an average upload speed of 52Mbps and a new Hub 4 router to go with it. . I have run some diagnostics from here, I can't see any outages from utilisation. Need to contact Virgin Media Customer Services?. Hub 3 has Puma 6 and Hub 4 has Puma 7, curiously wondering if the latency bug was ever fixed as I'm considering getting the service as I am in dire need of an internet speed upgrade. Can someone please look at my BQM and data to confirm if this is expected? My Hub 3 is in modem mode with my own router / mesh network. Over the last 3 weeks I have expe. While basic speeds of 3-5 Mbps. The only fix I've found for this is to limit my upload speed. See on. Since about 16:30, our BQM has detected futher 100% packet-loss across Virgin's network, and their network edge appears to be unresponsive. I’m now getting normal speeds and latency. Broadband only plans with FREE setup, prices from £28. The latency test I was doing was on the Virgin app to my mobile phone. Test the service to a Router mode Hub (3/4/5) + your device with the link below. Packet loss issues that have been lasting for months. Subscribe to RSS Feed; Mark Topic as New;. The Virgin Media Team. Our 5G network now covers well over 3,000 UK towns and cities, and we’re on target to cover 50% of the population in 2023. 1 (192. As I said before, the only improvement so far is that I don't have dropouts as far as I can see. I'm really sorry to hear you've been facing issues with your connection and latency when gaming online. 168. 1 Kudo Reply. . High Latency Issues D4 ONLY. The 3. 2) Then also try the “free & automated” Service Status number - 0800 561 0061 - which usually gives the most up to date info. 65. We would like to show you a description here but the site won’t allow us. 3 5120 64 qam 3 2 23600000 35. Hello, I am experiencing latency and packet loss on my Gig1 connection with the Hub 4. Extremely Bad Ping and Latency. Gig 1's notorious latency and jitter issues and could well be the worst package of all to choose. Your setup (wired vs wifi, cable quality both indoor and outdoor), ISP network quality, routing quality, VPN Quality etc. Today we wanted to share a quick update. With gaming specifically, if I play call of duty, in game ping can average 40-50ms, yet in these hours which correlate with the increased latency, the ping can go from an average of 70/80ms to having instances where ping is 100-300ms+ or even periods where its 999ms (infinite ping). RTT usually involves three steps: The. The packet loss is just as bad as with the Hub 3/4, as is the latency spikes. a week ago - last edited a week ago. And my uploads are perfect. Some broadband customers on UK ISP Virgin Media ’s (VMO2) fixed line network are reporting a noticeable increase in peak time latency – usually between around 5:30pm and 11pm, which appears to have begun at around the end of last week. Simply test your broadband service, and if we find an issue we can help with a fix online. Hello all, I'm after some advice regarding my Virgin broadband 350Mbps. You’ll currently pay £45 per month for Gig1. I've ran checks on your network and all the power levels to your Hub are within specification, and there aren't any issues with the downstream or upstream that would highlight a congestion issue. Just extensive internet blackouts and generally high jitter. That server is then looking up the information you requested and delivering it back to you. I have since had intermittent issues with high latency that really affects online gaming and makes the experience unbearable. Limiters slightly throttle the speed of your internet for more stable latency plus using an aqm (active queue management) which drops packets keeping latency and bufferbloat low. Symptoms are - Jitter in video calls, robotic communications, packet loss and high latency. Broadband. Entertain me; Broadband Deals. This provides lag-free play without disruption across multiple connected devices. Hoping someone can help. Buffering broadband. I've als. . I've done a full reboot of the router and my Decos. The fibre has gone from HUB3 M200-M500 and is now on HUB4 GIG1. Multiple broadband speed tests over time can show if and when speed fluctuates. Multiple broadband speed tests over time can show if and when speed fluctuates. Set server send rate, client send rate & bandwidth limit to high in gameplay setting tab. I've checked the service status page which is confusing as it says everything in my area is fine but when it tests my hub it comes back that there's an issue in my area. I'm using a Virgin Hub in modem mode and I'm a software engineer so I've managed to determine that the packet loss and latency issues are happening outside of my network (i. The wired speed tests that virgin technicians do themselves m. The unaffiliated community for Virgin Media subscribers to discuss broadband, TV, phone and mobile services. We’ll be extending this offer in future so even more of our customers can benefit from our latest and most powerful router. After looking through the forums it seems that this is an issue many of us are experiencing, but I am experiencing very high latency and kinda random packet loss (usually down for 15-20mins every morning between 9am and 10am and randomly throughout the rest of the day. Find out how much is BT Sport (TNT Sports) and Sky Sports on Virgin Media here. 222 ms 3. I've tried resetting the router and it hasn't changed anything. Sorry to hear of the broadband issues. Reply. I had no issues there at all. Using the Connect App, all the Jitter and Latency seem to come. High Ping and latency issues Hub5 in Gaming Support Sunday; BH12 Broadband Issues in Networking and WiFi 2 weeks ago; Packet loss and Latency since 23/10 Swindon in Networking and WiFi 2 weeks ago; Intermittent Dropouts & Reconnects in Networking and WiFi 2 weeks ago; Packet Loss issues in Networking and WiFi 3 weeks. Broadband in the UK is broken, but we’re here to make things better. 3. Tried the service status on the virgin media website (it says we can't see any issues affecting your zone, but if I go into broadband and test hub it says "looks like there are issues in your postcode affecting. We're carrying out some final checks to confirm this. High Latency In Every Game. Rated 4. ”. Here is an image of the BQM for the new Hub 5 (the BQM hasn't been running for that long currently). This didn't solve the issue for me though. Also some packet loss. Packet loss and high latency. 😞 May I ask if you're able to make a BQM graph here please so that we can get a better insight as to what is going on. Also, If you haven’t already, set up a free, secure and “offlsite” - “Broadband Quality Monitor” to continually monitor the state of your connection and record any true network dropouts , latency issues, packet drops, etc - it will thus allow you to differentiate between those and simple wifi dropouts. I've been checking around Virgin for local problems whenever a large amount of packet loss happens, but it's only ever TV-related, never broadband. 168. Set input buffer to CSTS in the gameplay settings tab. 168. just general stuff. 0 Upstream channels. Hey @Jayen, thanks for reaching out to us on the Virgin Media forums. While Toob uses CG-NAT by default, they offer their customers an upgrade to a static (traditional) ip address for £8 per month. Steps 1 and 2 is the time taken for your request to travel from your device to your router, to your broadband provider, to the Switchcraft server, and finally, back to your device. 1 53700000 36 5120 KSym/sec 64QAM 2. on 04-11-2022 21:31. 3. (I know that VM only guarantees speed to the router, but I've been getting 100% to my Decos until now, so see no reason to think that's changed). on 21-11-2022 16:36. Please monitor the connection after this time and report back if any issues, we'll be happy to help. Another option would be to get a suitable router, use the hub in modem mode and run the VPN software on that router. danielefc. Meanwhile, the Project Lighting network expansion has so far reached an additional 2. I have tried the laptop with my parents who also use Virgin Media, I've tried it with my brother-in-law who uses BT, I've tried it with Virgin Media in a Hotel (Premier Inn), I've tried it with my fiancée's student halls Wifi etc. If I connect using a UK VPN and ping 1. . This promotion means you won’t pay the usual setup fee of £35. Looking at your broadband quality. Sure it helps with quickly downloading patches etc, but low latency is much more beneficial. Similar issues occurred in 2020 and after 8 months of terrible internet they were fixed for a year or 2 and have now resurfaced. A neighbour has a BQM monitor set up and they are connected to the same FTTC cabinet but their graph looks far better than mine (not perfect but better). Latency measures the time taken for steps 1 and 2 to complete. Speed Test: The speeds are fine but upload latency is really high from previous tests. As in the picture below, you can observe the download speed test, upload speed test, ping, and Jitter parameters. Running test via Thinkbroadband high latency spikes and packet loss. 12-month minimum term. latency with 100% packet loss is far from a usable service. My latency is very high and - 5173339. 5 5120 64 qam 4 4 43100000 38. I have taken a look on our side and it does look as though an engineer visit is needed. Switch off your Gigacube and take out the SIM card. Yeah I'd agree that it would suggest a capacity issue based on the trend of the evenings being the worst of it and overnight it's pretty steady. They are postcode dependent, so to see deals available in your area and across all speeds, enter your postcode in the box above. For £5 per month, you get: A 'wi-fi guarantee' of minimum speeds. Reliability wise, generally both are fine for me (different areas can make this a bigger issue) Lower latency (HFC vs FTTP) if you have Virgin Media FTTP i. Upstream bonded channels Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID 1 36600000 35. A neighbour has a BQM monitor set up and they are connected to the same FTTC cabinet but their graph looks far better than mine (not perfect but better). In the search box, type ncpa. However, by design, it is more insulated against physical downtime and failures. Extremely Bad Ping and Latency. 100. Dedicated Internet Access (DIA), also known as a leased line, is a high-speed internet service designed for businesses of all sizes. Never had 1 issue on sky Broadband even with the lower speeds, virgin is an absolute joke. 4. Many thanks for advice and help. . In response to Sabrina_B. From a system check ran, you have got an SNR issue (signal to noise ratio). on 23-03-2023 13:07. If you still can’t eliminate the high latency and ping, you can now proceed to the fixes below: 1. 397 ms. Network log Time Priority Description 17/07/2023 17:24:20 notice LAN login - 5368428Re: Latency. 168. Internet speed test results can help you find and address potential connection problems, such as fixable WiFi blackspots. 33 Comments. Check your in-game region. See what VM say when they get here - but there is a whiff of "overutilisation" about that connection. 82. I've had Virgin broadband for 13 years, has always worked fine for me, obviously there has been the occasional outage but not. Using the virgin media connect app Latency is between 10,000 and 12,000 Jitter always above 900. Hello all, I have been trying to understand why my Virgin Media M100 broadband with a Hub 3 router is giving these poor results especially in the evenings. Hub 3. Re: Ps5 latency problems since 120hz. on 12-06-2022 21:57. I've already had 2 engineers come out, had new wiring, new router, new ethernet cables and they both said the source of the problem was the cab, nothing to do with my home or router. Sign in . Hi Jakemarques7, Thank you for reaching out to us in our community and welcome, sorry to see you are facing latency issues, I was unable to locate you on our system with the details we have for you, so I can try to help and have a closer look at things, I will send you an invite into a private chat, once received plaease click on the purple. Let us know. Hi all, Have seen some similar threads on here before and am now suffering from the same issue myself - namely huge latency and packet loss at all times of day. my current setup is 1gb bb with hub 5 in modem mode, with ASUS AX56 router. 2. 50p/m for 264Mbps speeds, £36. on 13-05-2021 15:32 I mean, the latency being 150+ and disconnects when paying 130gbp/month make the broadband unusable since November. There are a few common causes of high broadband latency. Another suggestion is to turn your hub into modem mode and use a separate router. The minimum latency is fluctuating and the average latency is higher compared to the Hub 3. Re: High Latency for over 12-18 months. 2 wired + 2 wifi. latency issues questionRe: still shocking latency lag in wv10 virgin claim everythings fine. The check will show if there are Virgin Media faults in your area, under each of the three services; broadband, TV and phone. nothing major - xbox, laptop, phones, Alexa etc. Periodically I have some kind of high ping problem:ping 8. The engineer which came out found no issues but suggested we had too many devices (approx. 1 (this will allow you to access your router’s settings)/ If you’ve put the router in “Modem” mode, use this IP address instead: 192. It doesn't matter how big the download is (it could be a song that would take a. Ends 11. This provides lag-free play without disruption across multiple connected devices.